INTRODUCTION TO OUR REFUND POLICY
At Opotina Technologies, we are committed to providing transparency and assurance to our valued customers through our carefully designed refund policy. By utilizing our services, you implicitly agree to abide by the terms outlined in this agreement. We welcome any questions or uncertainties you may have and encourage you to reach out for clarification.
MANAGING YOUR PREFERENCES
If you prefer to stop receiving communications from us, a simple notification is all it takes. Inform us, and we will promptly remove you from our email list, respecting your preferences.
ADDRESSING CONCERNS AND ISSUES
As an Indian web development company, Opotina Technologies values the outcomes of every project highly. We are dedicated to a philosophy of shared responsibility with our clients and actively seek amicable resolutions to any issues that may arise. Refunds, if deemed necessary, are considered only after exhaustive exploration of alternative solutions.
PURSUING A REFUND
Our primary goal is to find solutions that benefit all parties involved. Therefore, we kindly request initiating a final discussion with us at [email protected] before considering a refund claim, should such circumstances arise. Requesting a refund should be a last resort, to be used only if comprehensive discussions fail to yield a resolution. Rest assured, we will make every effort to address concerns and provide an optimal resolution.
REFUND ELIGIBILITY CRITERIA
The specific conditions under which a refund may be granted are clearly outlined in our refund policy
Full Refund
A full refund may be granted if your project has not yet started or if you have not accepted the proposed design style.
Partial Refund
If you have accepted the initial design style but find the delivered work not in compliance with our delivery policy, a partial refund will be processed based on the completed work.
REFUND UNAVAILABILITY
Unfortunately, refunds are not applicable for project phases that are already in progress. Special marketing services, due to their expiration dates and limited availability, cannot be canceled. Thank you for your understanding. We apologize for any inconvenience caused. Please note that refunds on Opotina Technologies may take up to 7 business days to process.
CANCELLATION GUIDELINES
In adherence to our cancellation policy, transparency and honesty are of utmost importance. The key conditions are as follows
Requesting Cancellation
To initiate a cancellation request, please contact our billing department or your designated account manager. Please be aware that approval from the relevant department is a prerequisite for cancellation requests.
Cancellation Timeframe
You have a 24-hour window from placing your order to request cancellation, provided that the project has not yet commenced.
Exemption for Third-Party Services
Our cancellation policy does not apply to services offered by third-party vendors, including hosting, web development, content creation, and related offerings.
